Vexvon connects to your social channels, messaging apps, website, contact lists, CRM and phone line. Whichever channel a customer writes from and whichever number they call, every message, call and outcome comes together on the same customer profile.
supported channels and data sources
is usually enough to connect the main channels
of code — the website widget aside
In most systems, “integration” only means the message lands somewhere. In Vexvon, three things start the moment a channel is connected: the message is answered automatically, information about the customer is collected, and that information becomes available on every other channel.
So a customer who writes on Instagram today is recognised when they write on WhatsApp tomorrow; if that customer is called, the Vexvon making the call already knows what they asked; and when the customer calls in themselves, the agent sees the whole earlier thread and the call outcome on one screen.
You do not have to change the way you work. Vexvon connects on top of the channels and systems you already use — your CRM, your phone number and your social accounts all stay exactly as they are.
Whether these channels are worth the effort is a question with an increasingly clear answer: in a 2025 survey Kantar ran for Meta across 22 markets and 11,056 consumers, 72.4% said they are more likely to buy from a brand that offers messaging. A chat window has stopped being an add-on and become a sales channel in its own right.
You can connect any of the channels below on their own or together. Each channel's own page explains its use cases and technical requirements in full.
Most customer enquiries arrive through these channels. Vexvon answers messages and comments automatically, collects contact details like names and numbers inside the conversation, and moves interested customers on to the sales stage.
Your company number connects through the official WhatsApp Business API — the one route Meta verifies, and the one with the high message limits. Incoming text and voice messages are answered automatically, and confirmations and reminders go out as Meta-approved templates.
Not just direct messages: comments under your posts are watched too. The comment gets a public reply and the conversation moves into DMs, so contact details are never shared in the open.
Messenger messages to your page and comments on your posts land in the same inbox. The questions piling up under an ad do not go unanswered — and a sensitive answer goes by private message rather than in the comments.
On one side, your customer bot answers questions. On the other, your sales manager claims the lead from Telegram itself, marks the outcome and sets a reminder — all of it written to the same database as the main CRM.
The flood of comments after a video goes viral cannot be handled by hand. Vexvon takes only the new comments, writes replies and moves anyone interested into a private message.
A visitor to your site often leaves before finding a way to ask. The widget starts the conversation right then, answers the question and collects contact details — so customers with no social account reach your system too.
One line of script is added to your site and the chat window goes live. The visitor does not register — they just type. The answer is written out letter by letter, so there is no sense of waiting, and the bot knows which page the visitor is on.
Vexvon has its own Shopify app: you install it, and products, collections, pages and blog posts sync automatically, so the bot answers stock, size, colour and price questions straight from your catalogue. The chat window runs inside the store itself, and the merchant sees the numbers in their own panel.
A calling campaign needs a source. You hand Vexvon your existing customer lists, the system calls those numbers, records the outcome and separates out the customers who were interested.
You upload your existing customer list as a file. Columns are mapped to the system's fields and the campaign can start the same day.
Instead of uploading a file, you write conditions: “status = interested”, “source = Instagram”, “no contact for 30 days”. The audience is recalculated for every campaign — so the list is never stale.
Vexvon does not replace your existing system. The leads it collects, the conversation history and the call outcomes are pushed into your CRM, so your team carries on working where it always has.
Vexvon pushes the leads it collects into your CRM. The moment a number appears in a conversation, a card is created in Bitrix24 — with the contact details, a one-sentence summary of what was said and the channel it came from. Your team carries on working where it always has, and Vexvon is the source feeding it.
A knowledge base holds yesterday’s answer; some questions want this minute’s. You register your own API with Vexvon as a tool — and describe when it should be called — so when somebody asks “where is my order?”, the bot queries your system and brings the answer straight into the conversation. It runs the other way too: a new lead, a finished call or a changed status fires a webhook into your system as it happens.
Vexvon is not only a messaging channel. With a phone line connected, the system both calls your lists and answers incoming calls — and in both cases the outcome is written to the same customer profile.
An Excel list, a CRM filter or numbers collected from social channels go into a campaign. Vexvon calls, answers questions, works out the level of interest and records the outcome for every number.
When the line is busy or the office is closed, the call is still answered. Vexvon answers the question, records the details and routes to the right agent when it needs to.
Connecting individual channels is not integration yet. The real difference is that what is collected on one channel is used automatically on the next.
So the customer never has to introduce themselves twice, and your team never starts from zero.
You do not have to connect every channel at once. Most teams start with the channel that brings in the most enquiries and add the others once the system is running.
| Kanal | What's required | Typical time |
|---|---|---|
| A Business account and number verification | 1–3 working days (platform approval) | |
| A professional account with a linked Facebook page | About 15 minutes | |
| Admin permission on the page | About 10 minutes | |
| TikTok | A Business account | About 15 minutes |
| Telegram | A bot and its token | About 10 minutes |
| Website widget | One line of script on your site | About 5 minutes |
| Excel / CSV | A file and its column mapping | About 5 minutes |
| CRM / custom API | An API key and field mapping | 1–2 working days |
| Telephony | A number and an agreement with the carrier | 2–5 working days |
Times are approximate and can vary with the state of your account and the platform's own approval process.
The following are the same regardless of channel — WhatsApp, Telegram or a phone call, the system behaves identically.
Messages from every channel collect on one screen. Your team stops moving between windows and no enquiry is forgotten.
Messages, call recordings and outcomes are kept on the same profile. Even if the customer returns months later, the context is still there.
When something complex or unusual comes up, the conversation moves to an agent — who can see everything that was said before.
The name, number and what the customer needs are collected as the conversation goes, and handed to your team as a finished lead card — and to your CRM if you want.
A conversation that starts on one channel continues on another. The customer does not introduce themselves twice and nothing is lost.
The language of the conversation is detected automatically. Which languages are supported is up to you.
Every integration runs through the platforms' official APIs. Vexvon never asks for your social or email passwords and never signs into your accounts with one — it only carries out the operations you have authorised.
You can withdraw that permission at any time; the channel then stops, but the message history collected stays in your account. Which member of staff can see which conversations is set through role-based access, and how long data is kept is decided by your company.
The technical detail of each integration, the permissions required and the flow of data are documented together with your team during setup.
There is no limit on the number of channels. You can start with one and add the others later — the earlier messages and customer history are kept, and the new channel joins that history.
Leave your contact details — we'll look at where your enquiries come from, pick the right channel and show you live how Vexvon would work in your business.