01
The manager on the road
«I was behind the wheel and saw the notification»
Pulled over, tapped Start, made the call and marked the outcome right there. The panel was never opened.
Telegram
Your customer writes on Telegram. Your team already works there.
On one side, the bot answers the question and takes down the number. On the other, that same lead arrives on your manager's phone — one tap to claim it, mark how the call went, set a reminder.
- Customer writes
- Bot answers
- Lead arrives
- Manager claims it
The problem
A lead comes in. Then what?
Capturing the enquiry is half the job. The other half is somebody picking it up while it is still worth picking up.
01
The lead is in the panel, the manager is on the road
A new enquiry lands in the system. The person who should see it is driving, in a meeting, or on the shop floor. The panel gets opened in the evening.
02
“Let's talk later” never comes
The customer says “call me next week”. That sentence is written down nowhere, and next week nobody remembers it.
03
Management finds out once the day is over
How many enquiries arrived, how many were touched, who closed what — the answer appears when somebody sits down to prepare a report.
Vexvon does not close that gap by teaching your team another piece of software. It uses the app they already keep open all day.
The customer side
Your bot speaks in your words.
A question from Telegram is answered out of the same knowledge base every other channel answers from, and the conversation lands in the same shared inbox.
It answers
You add the bot token and the channel is live. Nights, weekends, public holidays — no question is left sitting.
It works out what they need
The answer is built from your products, prices and rules rather than from a canned script. When something is missing, it asks.
It takes down the number
The moment a number appears in the conversation it is recognised, a customer record is created, and your sales group is notified.
It hands over when it should
A conversation that needs a human decision goes to your team — with a one-sentence summary of what was said so far.
Telegram bot
Vexvon is answering
- Customer
Hi, do you install air conditioning?
- Vexvon
Hello! Yes, we do. How many rooms is the flat, and roughly how many square metres?
- Customer
3 rooms, 95 square metres
- Vexvon
For that size we'd usually recommend two indoor units. A site visit from our technician is free. Could you leave a phone number?
- Customer
+994 55 123 45 67
- Vexvon
Noted. Our technician will be in touch today before 18:00.
Four steps in one conversation: answered, need established, number taken, the rest left to your team.
The team side
This is how that lead reaches a manager's phone.
Nothing to open. The notification arrives, and the buttons under it do the work.
Sales group · Telegram
New lead
- Channel
- Telegram bot
- Name
- Elvin
- Number
- +994 55 123 45 67
- Time
- Today, 14:20
Conversation summary
Wants air conditioning installed in a 3-room, 95 m² flat. Happy for a technician to come and look.
Start
After the call
Spoke to themNo answerCall laterSet a reminder
When a manager taps Start, the lead is assigned to them. After the call they pick the outcome, set a reminder if there is one, and add a note. This is not a separate tool for Telegram: every tap is written to the same customer record in the panel, as it happens.
01
Every lead has an owner
Who took it and when is recorded. Two managers never end up calling the same customer.
02
The reminder speaks up on its own
This evening, tomorrow, in three days, in a week, or a date you pick. Reminders are checked every minute, so the manager hears about it the moment it is due.
03
The report arrives in the group by itself
A daily and a weekly sales report are sent to the group you nominate. Nobody compiles them.
What it can do
Four jobs Telegram does for you.
Customers get answered, leads find an owner, nothing gets forgotten, and management gets one look a day. Open any of them to see what is inside.
- Replies to messages
- The question is answered from a knowledge base built out of your products, prices, FAQ and documents.
- Button menus
- Ready-made choices carry the conversation — the customer picks instead of typing.
- It can post to groups too
- The bot sends messages both in a private chat and in whichever group you nominate.
- One shared inbox
- A Telegram conversation sits in the same list as your Instagram and WhatsApp threads.
- Handover to a person
- When a customer asks for a live agent, your team is notified and the bot steps aside.
Scenarios
What the Telegram integration changes day to day.
Four situations your team already lives through.
02
The customer who says “later”
«No time this week, call me next week»
The manager sets the reminder from under the notification. When it is due, Telegram writes to them.
03
The enquiry that comes in at night
«Are you open tomorrow morning?»
The bot answers and takes the number. When the manager picks up their phone in the morning, the lead is already waiting in the group.
04
The morning check
«How many enquiries did we get yesterday?»
The report is already in the group: how many leads, how many worked, who closed what. Nobody has to ask.
The Vexvon platform
Leads do not only come from Telegram.
Instagram, WhatsApp, Facebook, TikTok, your website and your phone line all connect to the same Vexvon account.
Wherever the customer comes from, the lead lands in the same group, is worked with the same buttons, and is written to the same customer record. The channel changes; the way you work does not.
Demo
Let's connect Telegram to your team.
Let the bot answer your customers, and let the leads land on your team's phones. Tell us briefly about your company — our AI Call Center agent will call you shortly and answer your questions.
- Connect with a bot token
- Lead notifications and assignment
- Reminders and automatic reports